FAQs:

SHOPPING INFORMATION

Ways to shop on Twelve Fridays Online Store?

  • Search products/items directly from our search box by typing the keyword
  • Search products/items by category
  • Search products/items by product name
  • Search Recent, Featured/on-sale products/items

>>>HOW DO I PLACE AN ORDER?

It is easy!

  • > Browse through our Products.
  • > Add the products you like, to your cart!
  • > Proceed to checkout.
  • > Enter your shipping and billing details

>>>CAN I EDIT MY ORDER DETAILS?

Unfortunately, please note that we are only able to make changes to your order if it has not been fulfilled yet.

If you wish to change anything about your order, please Contact Us or write to us at [email protected] within 24 hours of placing your order. If the order has already been shipped, we can no longer make any necessary changes to it.

>>>HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 – 20 business days for delivery in the United States, and 15-35 business days for international orders (depending on location).

>>>CAN I GET A REFUND?

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • you do not receive them within the guaranteed time (25 days not including 2-5 day processing)
  • you receive the wrong item
  • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

We do not issue the refund if:

  • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
  • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page.

>>>HOW DO I RETURN AN ITEM?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. 

Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Only items purchased directly from Twelve Fridays will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. Twelve Fridays reserves the right to deny any return

>>>WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?

Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?

Please contact our Customer Support team (Contact us page) to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

>>>HOW LONG IS THE RETURNS PROCESS?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.

>>>WHEN WILL I RECEIVE MY REFUND?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 15 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven’t received a credit for your return yet, here’s what to do:

Contact the bank/credit card company. It may take some time before the refund is posted to your account.

>>>HOW TO TRACK MY ORDER?

After completion of order process, you will recieved a confirmation email with details of your order together with the tracking number.

Enter your tracking number here.

>>>HOW DO I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

SHIPPING/DELIVERY/ORDER STATUS

>>>WHEN WILL MY ORDER BE PROCESSED?

All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons. 

We process orders between Monday and Friday. Orders will be processed within 3-5 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

>>>DO YOU SHIP INTERNATIONALLY?

Yes, we ship all around the world

>>>WILL I BE CHARGED WITH CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, and are determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

>>>HOW MUCH ARE SHIPPING CHARGES?

Free shipping worldwide ON ALL ORDERS

PAYMENT INFORMATION

What payment methods are supported by Twelve Fridays?

  1. Paypal – Available for Domestic and International customers.
  2. Credit Or Debit Cards – Visa, Verve, Mastercard, American Express
  3. Cash on delivery as of now, is not available.

What is Paypal?

Paypal is the leading payment gateway for simple, safe and secure online shopping experience.

Shop with convenience
Buy in a few clicks. Just enter your email and password when you pay with PayPal.

Shop with confidence
Get your money back for purchases that don’t arrive or turn out to be significantly different with PayPal Buyer Protection.

Shop more securely
Your merchant receives your payment, not your credit card details or other financial information

Do you accept credit cards?

Yes!

Credit Or Debit Cards – Visa, Verve, Mastercard, American Express

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